I wanted to extend my thanks to you for helping with my
rear light issue last night [after hours]. It really shows
me you guys are there for the customer. Everything is working
fine now.
Thanks again,
Lee N.
Tigard , OR
There was an extended warranty [on the MAF] offered by
Audi good for 8 years. I got a check back last week paying
for your work.
Once again, you guys are amazing. I want to compliment
you that your invoices carry all the info that Audi needs
for a claim in cases like this.
Thanks for the great service.
Gordon E.
Gresham, OR
Thank you so much [for working after hours on an "urgent
care fit-in"]. I know you guys are extremely busy (obviously
a testament to what great work you do) and appreciate you
putting in the extra effort. I also appreciate you looking
at ways to save me money.
Thanks to you and Justin for all the help.
Mark M.
Milwaukie, OR
It runs perfect maybe even better then when I brought it
into you. Again, thank you for all the hard work you and
your team did. I will only be having Matrix do any work
from this point forward. I will also be making sure my friends
know about the quality of customer service your place provides.
You guys are great!
Jerry F.
Battleground, WA
I wanted to write you a thank you for your stupendous service.
I have always been extremely satisfied with the great work
you guys do and always recommend you.
Thanks,
Jason C.
Portland, OR
Hi Jeremy,
It's always a pleasure coming to Matrix. I finally feel
like I've found a shop that I can trust. I appreciate you
all accommodating me too.
Thanks for all you do and I'm sure you'll be seeing me soon!
Celeste A.
Vancouver, WA
I just want to let you know how much my wife and I appreciate
your shop. You guys are knowledgeable, courteous, responsive
and what every mechanic shop should strive to emulate. Your
customer service is the best in Portland and you treat your
customers like gold. I can’t say that of any other
mechanic I’ve been to. Not to mention how helpful
it is to communicate over email. Whether it’s scheduling
an appointment or asking a simple question your responses
are quick and informative. My wife and I really appreciate
it and wanted you to know.
Thanks so much,
Ken O.
Portland, OR
My amazement is because of the number of times a dealer's
service department couldn't fulfill what I considered easy
requests, yet you always step up. It just goes to say you're
professionals, and you keep working to make it that way.
Again my thanks.
Gordon E.
Gresham, OR
As always... you guys are the greatest. She feels new again.
Mitch A.
Vancouver, WA
Hey Jeremy,
You have an awesome team there at Matrix, that's for sure.
The replaced switch is working great and no more issues with
the blinkers.
Thanks again for the great work you guys do.
Mike H.
Hillsboro, OR
As always - you guys are great - it is in perfect order,
no noise - just lovely.
Thanks again!!
Rosemary C.
Portland, OR
Hi Jeremy,
Thank you for checking in. The Touareg is doing great.
You definitely have a new loyal customer. I appreciate the
great customer service and honest, straightforward answers/pricing.
Thanks again.
Jenni A.
Salem, OR
I wanted to tell you that I am really impressed with the
service that you and the rest of the staff offer at Matrix.
Thank you for taking care of my car and me.
Matt D.
Tigard, OR
I was driving home totally stoked about all my mods, thinking
my enjoyment level has doubled when driving my car (and
it was already really high). Love the headlights, increased
horsepower and access to power/smooth acceleration, marker
sidelights, flapper mod. Everything is awesome. Your service
and advice exceeded my expectations. As always, I am grateful
that you guys are here.
Darrin P.
Lake Oswego, OR
Hi Jeremy,
The car is running perfect, took it up to the Leavenworth
cruise this past weekend and it ran great, no issues even
after a 300+ mile round trip. Never has the check engine
light been off since I bought the car, so kudos to your
technicians there at the shop, you guys do great work.
Thanks again,
Andy C.
Tigard, OR
I'll bring the Cayenne by for its next service. I appreciate
how personable Matrix is and enjoy doing business with you
guys.
Peter K.
Clackamas, OR
Matrix Integrated has earned a lifetime customer in me.
Jeremy and Justin have continually gone way out of their
way to make sure that I get the support and service that
I need, even when it doesn't stand to earn them monetary
gain right away. Customer service like the kind they provide
is so hard to find and so hard to let go of when it is found.
Thank you Matrix. You guys are the best!
Rick R.
Portland, OR
We trust you with our Audi and have always appreciated
your work. Your prices, labour, and work are very professional.
You have always exceeded our expectations as your company
has always been very upfront and honest with us. We have
been very very happy.
Thanks again,
Cindy and Len T.
Nanaimo, BC, Canada
Jeremy,
Thanks again for the exceptional service and "white
glove" handling of my R32. Just drove home and the
installs and mods are flawless. When I was moving here from
Maine and asked local specialty shops about doing upgrades
and high-end work on my R32, everyone kept mentioning Matrix
Integrated...even shops that could do the work I was asking
about would mention that for complex work or top-shelf installations/upgrades,
your shop was the one to go to. What is great is that I
don't have to be embarrassed about how fanatical I am about
my car and every detail or question, as you guys are equally
fanatical. It is the only time I've experienced some place
that truly treats my car like it was their own. And that
is on top of the expertise and sound, up-front advice you
have given me about potential modifications and what to
expect. Every single service, install, modification you
have done on my R32 has been flawless, on-time, and exactly
as promised/described. Now I know why people drive across
state lines to have you work on their cars. I feel very
fortunate that Matrix Integrated is here in Portland...it
is so nice to have complete confidence in how my car will
be treated.
Darrin P.
Lake Oswego, OR
You guys are great....I will definitely recommend you if
anyone ever asks where to take their car.
Customer service is key...
Sharon C.
West Linn, OR
Hello Team Matrix,
What makes a contented client; being on time with all parts,
satisfactory results, done within estimate, no upselling,
suggestion to client not to over purchase. All of this was
done.
My car, an Audi A3 2.0T FWD, although a fine vehicle that
has delivered the performance Audi advertises, now with
an additional 65 or 75 HP, is just what it should be.
If anyone should want an endorsement of your teams' performance,
pick me!
Best regards,
Ron D.
Victoria, BC, Canada
Good Afternoon Jeremy,
My car seems to be running a lot better!! Thank you again
for fixing my car. You guys give great service and I will
definitely be bringing my car back to your shop when my
Jetta needs anything else fixed. I've already referred a
few VW friends to your shop as well who were looking for
a better place to take their cars. =) You guys are awesome!
Have a great day!
Nicole H.
Portland, OR
Just wanted to say thanks for your great customer support.
I have had various forms of help from vendors, but I truly
appreciate your quick responses and I will come to you for
business in the future.
Graham C.
Kirkland, WA
You guys definitly have the best service, and are the most
fair and honest shop I know, so thanks for all your help.
Thank you,
Jason N.
Cornelius, OR
Hey Jeremy!
Once again, I owe you a huge "Thank You!!" Your
expertise and problem solving has once again solved my issue.
The throttle body reset was exactly what I needed. I can't
tell you enough how priceless your company's knowledge and
professional approach is. Just thought I would fill you
in and thank you for your help once again. Talk to you soon!!
Travis K.
Albany, OR
Dear Jeremy:
I wanted to say thank you for taking care of my Audi for
the last couple years. When we first met I had been told
by another repair shop that I needed a new clutch for 2000
dollars. After you drove the vehicle that same day you indicated
that I did not need the clutch and that the price I was
quoted was exorbitant anyway. Two years later the clutch
is still fine!
More recently my brakes were making noise. You made me
an appointment and got me in the shop in short order. The
work was done on time and at the price you quoted. The vehicle
is driving great now.
Again "Thank You" for the quality and efficiency
of the service. I cannot imagine the price of going to an
Audi dealer and feel I am getting even better care at a
better price. I plan on using you for all my future service.
Thank you,
Dan S.
Portland, OR
It was a God send to find you and your excellent company.
I feel so secure with the way you do business and your commitment
to detail. Someone at one of the newspapers should do a
feature on your great business ethics and capabilities.
I really mean it.
Regards to you and your staff,
Diane S.
Portland, OR
I'm so grateful that Portland has a company like Matrix
Integrated here. I'm fastidious about my car so nice to
have real pros working on it.
Darrin P.
Lake Oswego, OR
Hey Jeremy,
It was good meeting you and seeing your shop. I must say
you do a great job running your business and it seems to
be doing very well. Quality service, good communication,
and trustworthiness would sum up my experience with you
and Matrix Integrated. I plan on bringing the car down again
in the future.
Thanks,
Kurt R.
Kirkland, WA
My Jetta is doing better than ever and is running awesome
thanks to you guys. I also wanted to tell you I really appreciate
your honesty and how you kept me updated about my car throughout
the day while you were working on it.
Thank you again for everything.
Vernetta P.
Damascus, OR
Thanks for the follow up, it's not often that people follow
up on the services they provide. I am very pleased with
the work that your shop performed on my GTi. If I need work
done in the future I will certainly be checking you guys
out and/or recommending people to you.
Thanks again,
Brian T.
Portland, OR
I really appreciate your detail to customer service...that’s
why I keep coming back.
Richard N.
Vancouver, WA
Hello Matrix,
I've done many upgrades and services to both my Audi's
and just wanted to say a big THANK YOU for all the work.
From small to big projects you always put the same amount
of effort and time into it and will only recommend what
is needed. I've asked way too many questions and you've
always responded quickly, never tiring from them and will
always ask how the car is running after any of my many new
upgrades.
My wife and I take customer service in very high regards
and Matrix is on top. You simple provide the best advice,
parts and service in the industry and that is why I recommend
you to many. I will always own and bring my Audi's, hopefully
a Porsche someday, to you because of the knowledge and service
you provide. Simply AWESOME!
Thanks,
Douglas M.
Portland, OR
Hey Jeremy,
The car seems to be running great! Thank you so much for
all you help and guidance.
You went above and beyond and that's why I will always bring
my business to Matrix.
Best regards,
Zach R.
Portland, OR
You are more than helpful and very accommodating.
Thanks again.
Robert M.
Portland, OR
You all do excellent work and everyone should know about
it.
George D.
West Linn, OR
Hi Jeremy,
Everything is fabulous with my Audi! Thank you for the
follow up, it is appreciated. You guys are really awesome!!
Tabatha F.
Beaverton, OR
Thanks again for the follow-up. It is the exceptional service
your shop demonstrates that will keep me a customer no matter
what car I move on to.
Dennis J.
Battle Ground, WA
The Boxster is running good. The new tires really helped
with the traction and performance. I appreciate your help
and excellent service.
Thanks,
Reed S.
Clackamas, OR
Thanks for the follow up. So far we have not had any other
issues and the car is running well.
We’ll let you know if anything comes up. Thanks again
for checking back, it’s a pleasure working with you
all.
Keith S.
Olympia, WA
I really appreciate what you guys at Matrix do to make
servicing of a vehicle enjoyable. Of course being a bit
of a car nut, it is fun to add new "toys" to the
car and increase the driving experience. Going to you guys
takes a lot of worry out of getting the job done right and
for the right price. Thanks again for all the help, service,
and patience.
Regards,
Eric C.
Woodland, WA
Jeremy,
No need for tracking numbers. I just got home and my exhaust
was on my doorstep[next day]! Matrix is awesome to deal
with. Too bad you guys are so far, I would definitely take
my cars to your shop for service and upgrades. Keep up the
good work and thank you again!
Kenji H.
Sacramento, CA
I prefer to buy directly from you guys. At least I know
that I'll be getting the correct parts and your customer
service is also second to none, which is worth a lot to
me!
Thanks again!
Cheers,
Rob Y.
Belgium
All my service has been done by you guys for countless
reasons and I would never let anyone else touch my car.
If anything ever needs repair or maintainance I will make
a special trip to Portland to see you. I just like the fact
that I can take the car to one place where they know the
history of everything that has been done. The service you
provide is beyond phenomenal. I believe this is the reason
my car has been so good over the past four years--the meticulous
care that your team provides by identifing and correcting
issues before they happen. Anyways, I could go on for many
more pages. All I can say is you guys rock!!!! You have
all been too good to me and I cant say that enough.
Sincerely,
Pete V.
Seattle, WA
Your customer service is top notch Jeremy and I appreciate
it, thanks.
Be well,
Linda C.
Portland, OR
Thank you for all your help and courteous service. I will
highly recommend you to any friends that have any modification
needs. My wife received the FMIC yesterday, so I also want
to thank you for the prompt shipping as well. Once again,
thanks for the help.
Very respectfully,
Augustine R.
Ft Campbell, KY
Thanks so much for checking back. All is well with my car!!
I can surely see why people become Audi enthusiasts. You
guys have a great place and I appreciate the professionalism
and the whole experience there.
I'll see you next time she needs something!
Kathy I.
Vancouver, WA
Jeremy,
Just got the front pads that you sent out. Just have to
say you're a great business man and a class act. I would
recommend Matrix to anyone and everyone. I always seem to
have problems when I order parts, but you are the fastest
shipper and you corrected the <vendor> mistake faster
then everyone I have ever done business with. It was great
the way handled it and I look forward to doing business
with you in the future.
Thanks again,
Darrell B.
Alexandria, VA
Jeremy,
Thanks for the note. The Cayenne is in good shape, I am
very happy with your service. I will bring the GTi over
later to get an exhaust and GIAC tuning. Thanks again.
Jeff W.
Happy Valley, OR
I’m so happy to have re-discovered you guys this
year. You have a great company and I love how interactive
you are when I’m working with you. I hope that your
success matches your enthusiasm, as it is well deserved!
Matrix Integrated sets the standard that all shops (not
to mention other companies) should be measured by.
Thank you for all your help with the work on the Porsche.
Please tell everyone in your shop how much I appreciate
them!
Thanks again,
Larry K.
Vancouver, WA
I have since installed the Pagid brake pads I bought from
you. Once I broke them in, I've had zero squeal and they've
been great. Thanks again for your flawless customer service,
I will not hesitate to pass you along to any of my Audi
buddies if they need anything.
Thanks again,
Jamie I.
Cleveland, OH
Jeremy,
Thanks for everything. So far it's all working out great.
I really like the sound of the Borla, I've already had several
people ask about the wheels, and I can't even go on enough
about the new clutch. I appreciate all the help and your
consummate professionalism. Suffice it to say that I'm doing
my best to get the Matrix name out in my area.
Very respectfully,
Adam P.
Silverdale, WA
You all are the real deal; everything that you say - on
your site - you back up. If I didn’t have a good shop
already here, I would have shipped my S4 to you –
that’s how comfortable I feel.
It means a lot that you all would be this good/attentive,
even on a small sale. Most folks only care about closing
the sale then they are off to the next gig or sale; very
few people today are good/attentive in the lesser things
- they only focus on the high profile or high dollar, they
aren't good on the 'little things' - but you all are!
Thanks again,
Jerry W.
Houston, TX
Thank you for all of your help. I couldn't have found a
shop that makes me feel more comfortable. Thank you for
taking the time to explain what really needs to be done
and having the patience to email me back and forth for days.
Thank you for all the advice you provided without expecting
anything in return. I really couldn't have hoped for more
customer oriented service and will recommend you to everyone
I know.
Melina H.
Portland, OR
Thank you so much Jeremy, I really do appreciate you spending
so much with me on this situation [diagnosing boost problem].
It really shows how great your and Matrix's customer service
is. So far it has been the best a shop has ever given. Thanks
again Jeremy.
Bill M.
Sammamish, WA
I'm new to AudiWorld, and it was my first time going to
Matrix Integrated, but for anyone out there who hasn't been
there before...at least go to see the beautiful cars that
are there. :)
On top of that, and most of all, the service is amazing.
You won't find better service and they won't put anything
in your car but what you need and what works for you.
I'll soon be adding a chip and exhaust to my S4, and any
and all future work of mine will be done at Matrix.
Thanks everyone at Matrix for the great work on my S4!
Chris B.
Beaverton, OR
I just wanted to let you know that your organization's
replacement of my BoxsterS' MAF Sensor has made the car
a whole new experience. The drivability has improved ten-fold
and the car performs like I always envisioned a Porsche
would. I guess when I bought the car, ten weeks ago, the
MAF was in the process of going south and then finally failed
as it's never run this smooth and strong.
Please pass on to the guys my sincere thanks for a job
well done on my car.
My BoxsterS has found a new maintenance home at Matrix.
Jerry H.
Portland, OR
Thanks so much for pushing the A6 through as quickly as
you did. Without a doubt, you guys are the best and we will
no doubt be back and will continue to refer anyone we come
across with a VW or Audi to you.
Best Regards,
Mike L.
Tigard, OR
Jeremy,
I would like to thank you guys for the excellent service
that you provided and say that you have lived up to the
good comments that I have heard about your shop.
Thank you,
Chris F.
Tacoma, WA
I’d like to thank you and the crew for doing such
a great job on my B5 S4 [stage 3], its still running strong,
zero issues! You guys sure know how to run a first class
Audi tuning shop.
Matt L.
Vancouver, WA
Thanks again for the quick response, you never let me down,
you are ALWAYS right on top of things with a knowledgable
answer, thank you so much! I firmly stand by your company
and what you are doing.
Travis K.
Albany, OR
The Passat works great. Thanks for a fantastic job and
your professional services. I definitely found the right
shop for me to maintain my car. I look forward to doing
more business with you in the future.
Have a great day,
Victor D.
Portland, OR
Hi Jeremy,
The A4 is doing quite well. I can't tell you how much we
appreciate you and your technicians. They did a great job
in diagnosing and fixing the problem with the sway bar end
links, especially after the dealership told us it was the
control arms. The car is now handling beautifully and not
making those unsettling noises.
Thanks for checking in. We'll definitely bring it back
when it is time for some more work.
Wayne B.
Portland, OR
Thanks Jeremy, the 325Ci is doing great. I was only looking
to bring my stock wheels out to the fender with the spacers
and they come pretty close so I am very happy with the outcome.
Thanks again for setting me up, excellent service as always.
Best,
Woody E.
Seattle, WA
Jeremy,
Thanks for checking back with me. The A4 is running great,
the program is much improved over the Neuspeed ECU I had
previously. Thanks again for your excellent service, and
I will keep you guys in mind for any other tuning needs
I have in the future.
Thanks,
Kris B.
Portland, OR
Guys,
I wanted to take a little time to thank you for the support
at the PCA track days and more. Yesterday's DE was a GREAT
day, nice to see everyone out there enjoying the sunshine.
Jon; thank you for spending so much time on late Friday
evening rolling the fenders so the race rubber would fit.
Your support yesterday at the track was fantastic. I appreciate
you taking care of all the little things, allowing me to
concentrate on driving the car, providing feedback to you
on how it felt and how to get the best out of it. You made
Sunday a joy, thank you.
Corey; we’ve built an awesome car. It has come together
better than I could have dreamed. The car is truly amazing
to drive. Your ability to transform the 996TT canvas into
what I wanted is just incredible. Thank you, it is perfect.
Ryan; you have washed, dried, washed and dried the car
many times over the past several months. I think, just maybe,
you may have washed it more than I have. I know you have
ran for oil, parts and wheels more times than not in support
of my cause. Thank you, I appreciate your efforts.
Jeremy/Justin; you two have helped me turn my ride into
what I have always wanted, dreamt of and pursued. It is
my version of a true supercar. I know I have IM’d
each of you to death, consumed time with countless phone
calls, purchased and sent back many parts. You have spent
numerous hours following up with vendors, tracking packages,
setting up appointments, you name it, you two have done
it. It has been an AMAZING project to say the least. You
guys have opened the doors to your shop and treated me as
friend, family and never just a customer. Thank you.
Matrix Integrated is a class act; you guys truly set the
mark in the industry. Thank you for helping me build, drive,
enjoy and have so much damn fun with my car!
Cliff C.
Portland, OR
By the way, thanks a lot, you guys do great work and genuinely
care about your customer relations. I appreciate it.
Nick J.
Corvallis, OR
Kudos to Jeremy and the Matrix team is my vote as well.
Top-notch, high-integrity, expert. Jeremy is an outstanding
communicator as well in regards to the repair, status and
checking on preferences.
Leigh A., Audi club instructor
Tigard, OR
I want to let you know how pleased I was with the service
your shop provided. I was shocked that everything was able
to be completed in one day and it was so much less than
I had anticipated.
Thanks!
Aubrey F.
Portland, OR
I've used Jeremy at Matrix Integrated to complete a buyers
inspection and asked them to be my eyes for me as I wasn't
going to make the trip down unless I was certain I wanted
to pursue purchase. They did an excellent job, he was very
honest in his report, and ultimately saved me a trip to
Portland for a car that I wouldn't have purchased after
seeing it with my own eyes. If I was going only by the pictures,
description, and a "normal" buyers inspection,
I would have made the trip; however, the little things he
was able to point out saved me a trip! It was money well
spent. They provided outstanding service.
Regards,
Justin B.
Sammamish, WA
I'd highly recommend Matrix Integrated as well. They do
excellent work in all aspects (routine service/maintenance,
performance upgrades, inspections, top-notch customer service,
etc). I've never had a bad experience there and would highly
recommend them to anyone. I trust no one else with my S4.
Omid E.
Beaverton, OR
I will recommend you guys to anyone who asks. I appreciate
you, as you all are skilled, flexible, quick and fair. Couldn’t
ask for much more.
Murray M.
Milwaukie, OR
Hi Jeremy,
I just wanted to send a formal thank you for all that you
and your team has done at Matrix Integrated. From the very
beginning you have been very accommodating and informative
about everything that I was interested in modifying on my
S4. I came to your original shop three years ago with a
goal of turning my S4 into a B5 RS4 and now I have it. The
AWE RSKO4 turbo upgrade was everything I thought it would
be and more! Not only did I get the HP/TQ that I wanted,
I also get really good gas mileage (if I'm driving like
a responsible adult). I appreciate your flexibility with
regards to the transmission upgrade and working with Level
10 to ensure that my S4 is up and running with the great
Audi performance that only a select few get from their RS4's.
Also thank you for your referral to John and East Portland
Auto Body. I believe they will do a terrific job mounting
my RS4 bumper cover properly, and I will most likely use
their expertise with my RS4 body kit down the road. I really
enjoy my S4/RS4! :) I will be in touch with you to schedule
my next routine check-up and oil change.
Thank you very much,
Dustin S.
Portland, OR
All I have to say is that Matrix, in fact Jeremy himself
is a nice person to deal with! Very nice customer support
and timing, package arrived alot earlier then I expected.
Thanks Jeremy, I hope we will be doing business in the future.
Now I need to find some time to install them on the car.
Thanks again and keep up the good work!
Andrey D.
San Francisco, CA
PS. Oh yeah, thanks for the Matrix decals. :) I know exactly
where to put them.
Jeremy,
I just want to thank you and your guys for doing a fine
job on my ride [STaSIS coilovers]. Looks great and the ride
is smooth but firm enough to handle corners, with an AWE
exhaust and later a big brake set-up should satisfy my taste
even better. I spoke to a few Audi and Mercedes owners here
at my work and highly recommend to have there cars serviced
at your shop and would have no doubts when it comes to customer
satisfaction. Once again thanks for doing an awesome job.
Rey P.
Portland, OR
As always, it was my pleasure doing business with one of
the best in the business. Once the engine and chassis work
has been completed, Matrix will be my first stop for braking
and suspension upgrades. The collective partnership between
some of the best parts manufacturers and one of the best
parts distributors makes me want to be a customer for life
at Matrix Integrated.
Thanks Jeremy,
Alex
Skokie, IL
After I had my injectors upgraded at Matrix, I was driving
around and suddenly the car wasn't running well and good
thing that I was close to my place. So, I called Jeremy
and told him what happened. 15 minutes later Justin and
Corey were diagnosing the car in my garage. I couldn't believe
that they want to do work after hours. I still remember
because I called him at 5:15 pm that day. It turned out
the car had bad coil packs. Justin told me that he can get
new coil packs by the morning and come back at 9 to install
them for me. The next day at 9 am as promised, Justin was
waiting outside my apartment building and had the new coil
packs installed in minutes. In my experience with any shops,
I've never had this kind of customer service before where
they keep their word. The crew at Matrix have simply given
me the best quality and customer service.
Ian A.
Portland, OR
I posted my interest in CO's for my B7 [on Audizine.com].
I got a couple of responses, one of which was Jeremy. I
have to say the entire transaction was in a word, flawless.
Jeremy followed up on all my questions, and sold me a fantastic
product (installed yesterday) for a great price. It's transactions
like this that make deciding who I will buy more products
from in the future, very easy. Thanks again.
Randy S.
Bedford, NY
Eric and I were just talking about your shop this weekend
and how impressed we were with it. You do good work and
have always been very helpful with my questions. Keep up
the good work!!!
Jason W.
Portland, OR
Jeremy,
Just wanted to drop you a line to say that I am very impressed
with the change to the cars handling and braking with those
[STaSIS] upgrades you put on for me. It’s like driving
an entirely new car. Thanks again for fitting me in on the
short notice.
Rich B.
Butte, MT
Now I know you guys have heard about the level of service
you get from Jeremy and his staff, but I gotta tell you,
it still blows me away! Over the past year or so he has
helped answer any and all questions I've had about Lord
knows how many things. And prior to this order, I've only
purchased a $40 coolant expansion tank and a boost gauge
from him. Not exactly "big ticket" items, but
he never hesitated to help me out with answers even when
I had problems with stuff I didn't purchase through him.
Like the timing belt kit I got from E*S. Due to an inferior
product (one of the rollers) I had to pay pretty much double
for labor and then fight with E*S to get a refund on the
part. Jeremy was there the whole time to help me fight by
answering all my questions.
My latest venture has been into the [K04] turbo upgrade.
I decided yet again to try an unknown (to me at least) vendor
in order to save myself a couple bucks. This is a loooong
story so to sum up, the turbos were sent COD by mistake.
So I was required to pay $33, but of course UPS only accepts
money orders or certified checks. I then had to fax the
info back to this vendor for my refund which I still haven't
received almost a month later. Next came the so called "install
kit" which hardly included everything needed. So I
talked to Jeremy when I was putting together my order for
the clutch kit and he took the time to make sure I had EVERYTHING
I needed, down to the last nut! He didn't have to do this,
but to quote him "It doesn't matter if you're ordering
new nuts or a full stage 3 setup; we're here to help."
You simply don't find service like this anymore these days.
His committment to providing the best parts and the best
service is simply unparalleled in the industry and it's
because of this that Matrix is a TRUE success story! He
gets my vote for customer service of the year!
Jason W.
Holiday, FL
Jeremy and Matrix are pretty awesome. They are the type
of shop where you can totally trust the work to be performed
perfectly...OCD perfectly.
When I had my stage 1mods done Jeremy was gracious enough
to drop off my family in downtown Portland and pick us up
after the work was done. This included putting a child seat
in their company ride as well.
Their shop is one one of the most beautiful pieces of real
estate in the PNW...great location. One of these days I
will do more mods and look forward to seeing them again.
Ed K.
Bend, OR
Thanks for help. Your shop is one of the few places I feel
comfortable in fully trusting with my Audi. Cheers!
Jon P.
Poulsbo, WA
Thanks! It's always reassuring to see that you are on top
of things and quick with a response.
Travis K.
Albany, OR
Hi Jeremy,
The car runs great. Doug was impressed right away. We are
pleased with your work.
Thanks again,
Gina and Doug
Beaverton, OR
Hi Jeremy,
Thanks for the follow up.
I was extremely impressed with your level of service and
quick turnaround.
Thank you,
Matt P.
Portland, OR
Glad you guys are around; honest and good quality auto
folks are too rare.
Chris
Portland, OR
The [GIAC] chip works great. I think that it was a good
addition for the modifications that I had. Again, nice location.
The nicest garage I've ever seen. I'd come back again [more
often] if you guys weren't so far away...
Joel
Seattle, WA
I have actually spent very little money at Matrix, but
you wouldn't know it by the way that Jeremy and the rest
of the crew treat me. Despite my not so deep pockets, I
am always treated like their number one customer. Customer
service is arguably the largest aspect of the tuning business,
besides the tuning itself, and Matrix definitely knows how
to treat their customers. Jeremy has always been helpful
at getting me great deals to work within my budget and is
extremely knowledgeable about VAG cars. I always recommend
Matrix to my friends, because I know they will be treated
very well.
Thanks again Matrix!
Ted
Portland, OR
Jeremy - Thanks goes out to YOU guys for time, energy,
and support of the [Audi] club...You don't know how many
people talked positively about you guys, or how many times
it was said how great you are to deal with, and how thoroughly
you take care of your customers. In my own dealings with
your shop, and the way you helped everyone out at the [Quattrofest]
event, I couldn't say I was surprised. The facts seem to
speak for themselves; you have built a solid reputation
for good work and straightforward and thorough customer
care.
Seriously, you should be proud. Nice work, and looking
forward to next year...
Robert
Seattle, WA
I don’t even know where to start. Matrix has always
done an outstanding job when either one of my vehicles is
in for service. Most people say that shops will go “above
and beyond” once and a while, however that is not
the case with Matrix. At Matrix their “normal”
service is always “above and beyond,” always
doing their best to make the client happy. It seems as if
they are more concerned with having happy clients and fixing
the vehicle correctly than making a huge profit. Thank you
to the entire Matrix team and keep up the good work.
Bryan F.
Portland, OR
Jeremy,
Thank you for staying late to get it [cat] installed after
Quattrofest. The car is running fine and the new cat is
happily purring along.
I would gladly recommend your shop to any Audi owner who
needs work done in the Portland area.
John A.
Everett, WA
You guys are really the best. Excellent customer service
on the phone, forums, email. When my appointment is set,
you get me in right at that minute. Even if a customer before
me runs behind, you get me in very quick unlike other shops
I've dealt with in the past. Very fast reply and feedback
too. I've ordered some parts from you in the past and am
always amazed at how quickly you've sent them to me. You
are the people I trust and can get info from and depend
on when it comes down to Audi & European car related
things. Thanks for providing Service.Performance.Excellence.
Oh yea, the sofa is comfortable along with many magazines
to chill with!
Carson W.
Portland, OR
Thanks Jeremy, we appreciate the way you run your business!
Bob R.
Portland, OR
I have had quite a few cars worked on by the crew at Matrix.
Their work is top notch. Everything is always done right
the first time. I will be a customer for life.
Matt D.
Vancouver, WA
Hey Jeremy, Justin, Corey, Jon,
Just letting you know that I'm very pleased with your guys'
work on my car, everything looks awesome and it drives like
a dream! I know I can always count on you guys to do a great
job! Thank you!
Sincerely,
Blair P.
Lake Oswego, OR
Hi Jeremy,
Just wanted to let you know how happy I am with the work
you and your staff did on my S4. The Stasis/Koni Street
Sport is perfect for the driving I do. The ride is actually
better than stock and the handling is much improved (I'm
sure the Hartmann wheels and Michelins helped out here as
well). The Borla exhaust is a great setup also. I can actually
hear the engine now and it sounds so much better. As for
the GIAC, what can I say; it's terrific! At lower RPMs the
car actually seems smoother and the gas mileage is better,
but hit the power band and it's remarkable how it brings
that engine to life. Anyway, you not only carry great products
but your technicians are craftsmen and obviously take pride
in the work they do.
Thanks again!
Terry R.
Sherwood, OR
Jeremy and Justin run a first class shop. Due to geographic
differences many parts were purchased from Matrix and owner
installed. Their recommendations on part selection are excellent-
the parts fit correctly and perform "as advertised".
Installation questions were answered promptly and based
on actual experience of having installed the components
on cars in their own shop. Give them a try- you won't be
disappointed.
Kevin K.
Anacortes, WA
You and your team are a pleasure to work with.
Bob G.
Portland, OR
I'd just like to thank you for being upright and honest
with me. Not once have you tried to stall or sell me something
you haven't been able to deliver. I guess the rumors about
you guys are true!!!
Thanks
David
Portland, OR
I've never had a bad experience with Jeremy and the crew
at Matrix. Customer service is top notch. He delivers on
time, if not early. If he can't do it, he won't run circles
around you, he'll be up front with you. This is how a business
should be run.
Much love and props to Jeremy and the Matrix crew.
Hopefully another detail day around the corner! =)
Cheers!!!
Jin K.
Bellevue, WA
You guys are so professional, kind, and polite. I love
how I can trust that you’ll do what you say you’ll
do. I only wish more doctor’s offices took after you.
Nancy
Portland, OR
KEEP UP THE GOOD WORK!!! AWESOMENESS!!
Grant S.
Hillsborough, CA
Excellent shop, my first experience and not to be the
last. Matrix is the only shop I can truly trust my car with
and know it's in good hands. The wealth of knowledge of
the crew is outstanding, and were willing to fill me in
on any questions I had. Overall, I'd give my highest recommendations
to Matrix whether it's standard maintenance or high performance
tuning.
Alex O.
Portland, OR
Hey Jeremy,
Thanks for the note. I love my suspension - it's perfect.
Ride quality is still fine, but the gain in handling is
incredible. Plus, the drop makes the car look totally Euro.
The car looks and feels the way it should have out of the
factory. I appreciate your advice and fine service and will
definitely work with you in the future. Now that the handling
is up to par, I notice the car needs more power :-)
Regards,
Todd
Washougal, WA
Best internet purchase to date in my last 5 years of buying
car parts. Updates, calls, and emails are all done by Jeremy
in less than a day. Definitley will be purchasing more from
Matrix Integrated in the future.
Jeffrey T.
Newport News, VA
Top reasons I use Matrix - in no specific order:
- Audi expertise - street and racing, real-world knowledge.
- Product advice - what's great, what's okay, and what stinks.
- Attitude - Always friendly, never condescending, car aficionados,
professional yet relaxed.
- Communication - There's no other vendor in Portland, or
likely anywhere west coast, that answers email/phone like
you guys.
- Service - Things are done when promised and done right
the first time.
- Mod Experts - You know what to mod, when, and how.
- Local Audi community participation - drives, track/pitcrew,
etc . . .
- Fair - you never overcharge, your rates are reasonable,
and you are honest.
- Addiction - I can't seem to stop modding my car. :) LOL
You guys are exceptional, and hopefully know that. It's
a whole package thing for me.
Chris R.
Portland, OR
My purchase of STaSIS coilovers t'was a very good customer
care experience for me. They accomodate you really well.
Gerry Y.
Plymouth, MN
I just had to write. You guys at Matrix Integrated really
take care of your customers. Let me recap; last week my
rear brakes gave up on me two days before the scheduled
appointment. I called you Jeremy and you were able to squeeze
me in on that day despite the fact that you were already
fully booked. I had to tow the B6 in and it arrived there
by around 1:30ish.
You guys were able to troubleshoot the problem and give
me an update with a quote by 2:30. I went ahead and told
you to start repairing. However, there was one part that
you needed but you didn't have it in stock. So, Justin actually
drove out to the dealer (a 50min roundtrip with traffic)
and got the parts. Everything was finished by 4:45 the same
day!!! If this is not exceptional customer service, I don't
know what is.
I am so very grateful for having you guys around. As you
know, my '02 B6 has never been touched by anybody but you
guys after the original warranty ended. It now has 100,750
miles and is still going strong. I love having my beloved
ride serviced at your shop.
Thanks again,
Vincent L.
Portland, OR
Jeremy was very helpful and detailed in answering my questions.
I also recieved my package in a timely matter, and was very
well packaged. Everything about the sale went through perfectly.
James
Cerritos, CA
Jeremy,
Thanks for the quick response. You're already living up
to your reputation for excellent service…
Thanks!
Brian
Portland, OR
I’m fairly new to the Audi community, but from the
get-go I had heard only great things about Matrix in terms
of both customer service as well as their technical ability.
Honestly, every single experience I’ve had with Matrix
has exceeded my expectations on all levels since purchasing
my first Audi back in July 2005. I’ve called on Matrix
for everything from performance and maintenance parts, to
working out some issues with my new stage 3 A4. The bottom
line is that as long as Matrix is willing to work with me,
I will never take my cars to another shop. In a market where
customer service often takes a back seat to bottom-line
business earnings, it has been refreshing work with Jeremy,
Justin and Corey.
Jason S.
Portland, OR
I like to be able to work with the owners of the company.
I also like the quick response, flexibility, email access,
honesty, trust, excellent work, and overall experience with
Matrix. If only other business relationships worked so well!
Manish
Seaside, OR
Thank you for your great customer service and willingness
to work after hours to help me out.
Thanks,
Elliot W.
Portland, OR
Hey Jeremy-
Just wanted to say thanks for the great experience, everything
about having my car at your shop was perfect. From the attention
to detail before and after the appointment, to the prompt
communication throughout the entire process, Matrix understands
what car enthusiasts want and need. I have no doubt that
as long as I own German automobiles, I'll bring them to
Matrix for regular maintenance and performance upgrades.
Thanks for instilling confidence and trust in the service
you provide, that's something that is lacking from most
car dealers, mechanics and performance shops these days.
Have a good one,
Jason
Portland, OR
I go to Matrix Integrated for anything I need for my car,
whether It's performance or maintenence based. The guys
there are extremely knowledgable and helpful. Northwest
European car enthusiasts are very lucky to have Matrix and
all who help maintain the well oiled machine. Not only do
they provide excellent service and treat everyone as their
number one customer no matter how much money or time you've
spent there, they are very honest and do everything in their
power to get you the best deal possible on the best parts.
As said on their website, "We pride ourselves on truly
being a forerunner in our industry, offering an unparalleled
level of customer service, technical expertise, and first-rate
products." I couldn't agree with this statement more,
Matrix really is number one in the business by a LONG SHOT!!!
Thanks guys!
Blair P.
Lake Oswego, OR
You guys are really the best. Excellent customer
service on the phone, forums, email. When my
appointment is set, you get me in right at that
minute. Even if a customer before me runs behind, you
get me in very quick unlike other shops I've dealt
with in the past. Very fast reply and feedback too. As
you know, I've ordered some parts from you in the past
and am always amazed at how quickly you've sent
them to me. You are the people I trust and can
get info from and depend on when it comes down to Audi
and European car related things. Thanks for providing
Service.Performance.Excellence!
Carson
Portland, OR
Thanks, as always, for being an example of the modern helpful
interactive small (OK, medium sizedl!) internet-savvy businessman.
My wife's beloved S6 may have driven away at the hands of
its proud new owner today, but I stoutly plan to bring the
other German car in my life down to visit with you in person
- I like the way you do business. I know you can probably
force yourself to support a boring old M3 once in a while.
I expect you'll meet "Big Red" the S6 in person,
with new owner(s) in tow, at any one of dozens of local
audi events - and hopefully on PAC and AudiWorld soon as
well. I recommended you, and those two web resources,
to him.
Mike R.
Portland, OR
Wow Jeremy,
You and your shop never cease to amaze me and I did not
think about that you guys had not been billing me for
my time [in trying to find a drivability issue]. When I
think about it now you guys did not bill me for any of the
time other than putting the software on and off…I
definitely know that Corey has been very involved with
my car and researching and wanting to get it fixed, even
things such as the extra time spent on getting the short
shifter to fit correctly I appreciate very much. I completely
trust you guys and know that you guys know the next best
steps to remedy my car.
As always you guys keep exceeding my expectations.
Thanks again,
Khai
Portland, OR
Jeremy-
Thanks for finding this [previously unnoticed
wheel flaw from an aftermarket supplier] and taking the
next step. You have re-assured me that there really is service
in this new world of business. I really appreciate this
and you will have my business for as long as I need your
services.
Dave K.
Hood River, OR
The BMW drives like a dream! Thanks so
much for the excellent service you and your guys there provide.
I have complete trust and confidence in your work. Thanks
again! All is very well!
Thanks,
Nat
Portland, OR
Jeremy,
Thanks for everything, it's really nice
to see a shop that has a customer-centric approach. Best
communication and customer service I have seen from a shop
to date.
Kind regards,
Ken S.
Seattle, WA
Jeremy,
I just wanted to follow up with you regarding
Friday. Your staff is very knowledgeable and friendly. I
am looking forward to working with you and your staff again
in the future.
Best Regards,
Jahan B.
Corvallis, OR
Hi Jeremy,
First of all I just wanted to extend my
appreciation for all the excellent service and time that
both yourself and your team have committed to the maintenance
of my S4. The quality of workmanship as well as the great
attitude and personality of everyone at Matrix has made
it a wonderful experience in getting modifications and maintenance
on my dream car. In a very competitive market, Matrix has
fulfilled all aspects of great business practices. Your
slogan "Service. Performance. Excellence" is exactly what
your team delivers. The excellence that your team achieves
is a product of the great service that both yourself and
your team has given me, by being flexible with scheduling,
ability to check codes with little to no warning, and most
importantly, the follow-up. Performance is key as well.
I would estimate that over 85% of your clients are performance
driven. Whether it's a Porsche Carrera, an Audi A6 or my
S4, you deliver the most effective level of performance
for each specific platform. With your ability and knowledge
you are also providing each of your clients the correct
knowledge to make an educated decision about which route
to take to achieve each of their specific goals. Thank you.
That being said, the car is awesome! I'm
really excited about all the modifications! I have been
very pleased with the GIAC performance chip! The ability
to switch between codes has been very beneficial. Most days
I am in stock mode because I drive roughly 115miles a day
and that particular mode provides me with the best fuel
efficiency. I also feel that the PUMP application is delivering
much more power than the previous chip that was in the car.
Ever since the modifications I have been thinking very hard
about the kind of suspension that I want on the car. STaSIS
seems to be the logical choice because of the familiarity
that your team has with their applications. If you have
time I'd like to get your take on that and the K04 turbos.
As always, thank you for your time!
Dustin
Portland, OR
Hi Jeremy,
All is well. I'm very happy with it and
everything seems to be working like it's supposed to. The
drive back home to Indiana was a blast. I have so much torque
that the sunroof shade slides open when I leave a stop light/sign
under normal acceleration!
Thanks for all your help,
Tim
Granger, IN
What an excellent shop. I've worked with many shops and
Matrix is top notch. They treat you very personable and
make you feel comfortable to ask them any questions. Jeremy
has spent hours with my questions on numerous occasions.
Corey and Justin will take the time to show me what is wrong
and why it has to be fixed and if it is expensive. Communication
such as updates, part ETA etc. are excellent. Service, Performance,
Excellence. That's why I continue to bring my car to them.
Khai
Portland, OR
Jeremy and Justin:
I'd like to thank you both for a great, friendly, and professional
experience the last couple of days...your courtesy, respectfulness
and interest in my project have made a lasting impression.
And thank you, Justin, for the work you did in helping bring
out the power today.
Your guys do really nice work. Attractive,
solid install. I especially liked how the tech paused
at each phase to show me what was where
and to give me the opportunity to comment along the
way (I had only praise). I'm the kind of poster on
the Internet boards--who actively reviews my experience
with vendors and I will be giving Matrix the highest marks.
Thanks again for a great job. You guys
are great! I'm sure I'll be back to ask you to help materialize
new and bigger visions! I figure I'm a fairly typical
enthusiast... I want a fast, dependable car and I want
to have an enjoyable experience modifying it. I appreciate
your helping me with both of these goals!
Steve M.
Sammamish, WA
Jeremy,
Thanks again for fitting in the install on such short notice.
I greatly appreciate the level of customer service
you're showing for myself as well as other customers. I
was just talking to Tim today about how you've gone about
dealing with us and both had nothing but great things to
say. Thanks!
Thanks,
Kyle H.
Vancouver, WA
I'm really impressed by the way you guys
go above and beyond to take care of your customers. I'll
definitely be spreading the word.
Thanks,
Alex
Portland, OR
You guys have some of the most neat,
professional workmanship I've come across.
John
Portland, OR
Hey Jeremy,
Sale or not, however, I must say that the
longer I spend dealing with different retailers, the more
I am reminded of how nice it is to deal with a retailer
that's both quick and pleasant to work with such as my experience
has been with Matrix Integrated thus far. I will most definitely
tell those who are interested about my pleasant experience
I've had dealing with you and your company and I look forward
to doing business with you some time in the future.
Thanks for your help,
Alex
Arlington, MA
Jeremy,
Thanks for your reply and I really appreciate
the customer service I get from you.
Vincent
Portland, OR
I had Stasis Tracksports installed. Jeremy made sure I
was informed of every little detail regarding install and
setup. Car now corners like it was glued to rails.
Matrix has a top notch facility and has great guys running
and working the shop. Jeremy is an excellent contact and
Matrix's labor rate is great compared to some other tuners
out there. A++++ for Matrix.
Eric C.
Vancouver, WA
Jeremy,
It is excellent to know how willing you
are to help. Though we have not yet even done business,
I would have no hesitation recommending your company to
my friends and colleagues. Customer service on this level
is nearly impossible to find. Needless to say, I'd like
to give you the business.
Thanks again,
Edward D.
Los Angeles, CA
During the installation of my EGT setup I talked with Justin
about an annoying exhaust leak that kept reoccurring. Justin
made a recommendation that sealed the exhaust leak forever
and provided an amazing re-fitment of my exhaust system.
Car sounds better than ever and the EGT is working perfectly.
Jeremy and Justin's attention to the customer is evident
in all that they do. Thank you guys for a job well done.
You have earned all my German car business.
Cliff C.
Portland, OR
Wow, I love this damn car. :) I just picked
up my '05 A4 Avant last night. It was like getting a brand
new car all over again. I got new Alcon/STaSIS brakes with
14.5" rotors and custom painted red calipers, STaSIS Street
Sport Coilovers, RS4 19" replicas and finally a GIAC tune...
I'm a happy camper. A HUGE thanks to everyone at Matrix
Integrated. The quality of service and the quality of the
work is impeccable. A+.
Matt D.
Vancouver, WA
I appreciate your shop and its dedication
to true performance for these cars. Your crew's young age
and your dyno really give you an edge on having a genuine
interest in what your customers want to get out of their
cars, and the ability to achieve what they want.
Keep it up,
Todd
Portland, OR
I was in contact with Matrix for some time
about buying an intake [overstock]. The salesperson was
very helpful and always gave me the straight facts and never
tried to sell me something that it wasnt.
When I decided to buy the intake he threw in 2 free t-shirts
and even upgraded me to 3 day shipping. I was very pleased
to say the least. He answered all my questions about the
intake and was always helpful.
I was always go to Matrix as long as I own an Audi or Volkswagen.
Drew H.
Connellsville, PA
Jeremy,
As I had told you before, I had a lot of
work done before at another shop. They are good guys and
all, but their professionalism is no where near the work
you do. Everything, from your shop, the quality of your
work by your employees, to the customer service. As far
as I'm concerned you have my business for life.
Matt
Vancouver, WA
I've had nothing but the best experiences
with the fellows at Matrix. Not only will Jeremy take the
time to explain the fine details with you in regards to
what they're going to be doing, he also has plenty of time
to shoot the 'shit' with ya, all the while, he wont forget
your name.
Follow-up communication post-install is top-notch, they
don't hesitate to get back to you in regards to their work
to make sure your ride is running good.
Part prices and labor are competitive with the other local
area tuners, but its the customer service and professionalism
that makes me want to come back over and over.
Andrew R.
Portland, OR
The guy (another tuner) straight up told
me he won't sell me a part since I didn't originally buy
parts from him! Amazing, huh? I guess I won't
buy any other components from him either...since he didn't
sell me parts before. This business is amazing... It's
so hard to find guys like yourself who are so willing to
actually help the customers and make things happen.
Derek
Seattle, WA
Greetings all you Quattro-heads,
Just wanted to post something many of you are already aware
of: the guys at Matrix are top-notch!! Here's the story:
my car went into Matrix Monday am for some 'work' and the
guys there ended up wrestling w/ some unforeseen problems
til around 10pm! They kept me well informed as the day went
by and obviously did what it took to get my car ready for
a business road trip Tuesday am. Jeremy, Shaun and
Justin really went the extra mile for me, and I have no
doubt they will do so for any of their customers in the
future.
Have you hugged your local tuners today?
Shane R.
Portland, OR
Dear Racelogic,
I just wanted to take a moment to let you
know about my very positive experience with your U.S. dealer,
Matrix Integrated (specifically, Jeremy Williams).
I recently contacted Matrix Integrated
to obtain additional information about your products as
well as current pricing as I reside in the U.S. I could
not be happier with the service I received from them. They
were quick to respond to my initial email (and all subsequent
emails as well), and their responses were thorough and informative.
Through several email exchanges, they patiently answered
all of my many questions and were even able to provide application
specific information....Again, kudos to Jeremy and Matrix
Integrated for their fantastic pre-sales customer service.
You're fortunate to have them as a business partner!
Sincerely,
David F.
New York, NY
GIAC,
To whom it may concern:
I just wanted to let you know I had one of your products
recently installed at Matrix Integrated, which is a distributor
of yours in Portland, Oregon. These guys are extremely
professional, and very determined to make sure the customer
is happy with the service as well as the product. This
company in my opinion is tops of the list.
I don't know how one becomes a distributor, but if all of
the other distributors are half as good as Matrix , then
you guys know exactly how to run a company. GIAC and
Matrix has made a customer for life, and I just wanted to
send in a message letting you guys know how much I appreciate
your time and effort.
Thanks again,
Ivan S.
Portland, OR
Hello Jeremy,
Thanks a lot for your good service.
Excellent customer care from you and reasonable prices also.
I will be ordering some other items soon.
Best Regards,
Carlos O.
San Juan, Puerto Rico
Jeremy,
You're my exclusive supplier now. I've
been to quite a few shops here in California but by far
you are the most informative and helpful. And you
stand behind the products you sell.
Chuck
Sacramento, CA
Jeremy,
I'd just like to say that I enjoy dealing
with you. You are much more helpful, detailed and
respond much faster than any other parts company I have
dealt with in the past....
Jason
Seattle, WA
Matrix is your best bet on getting it done.
These guys epitomize professionalism and customer service
and satisfaction. A lot of companies offer the big bore
VR motors, but few are as professional as these guys.
Kelly C.
Renton, WA
Hi Jeremy!
I just wanted to drop a quick note and
say that I've been following several threads on Vortex and
wanted to commend you for being about the most informative,
cordial, and professional person out there. It's so
refreshing to see this kind of rare behavior out on the
'Tex!...
…Jeremy--thanks for the quick response!
Once again, with customer service and prompt responses based
on factual information and experience, it's no wonder that
VW guys are flocking to your company!
Wayne
Massillon, OH
Jeremy,
As, always thanks a lot for all of the
info, and help. A lot of people could learn a lot
from you in customer relations.
Drazen G.
Vancouver, WA
Jeremy,
You're one of the few I'd trust…
Customer service, even if you're not a customer....yet.
Open honest posts on the Vortex, no BS. No apparent signs
of "We're too good for...attitude". Worst thing you can
do is be publicly condescending..
Great rep in the VW community, don't think
I've ever heard/read one bad comment. That says a lot right
there. People don't send their Corrado's across the country
to be worked on for no reason.
I know there's more, but that's enough
for me.
Dave
Houston, TX
